Visiting Ancillary Services
Patient Care Coordinator-Audiology
Thornton, Colorado•Full-time
$22 - $24 hourly
$22 - $24 hourly
About the Job
The Patient Care Coordinator (PCC) is the first point of contact for audiology patients, patient representatives, and social workers; communicating daily via email and phone calls with our contracted facilities and the patients we serve in our clinic. The PCC manages the schedule for 3 audiologists; facilitating a smooth patient flow and services to our patients. They support the clinical staff not only in scheduling appointments but by handling administrative processing and maintaining a positive and trust-worthy rapport with our patients and their representatives. The PCC will also develop an understanding for hearing technology in order to help serve our clinic patients by taking walk-in appointments for hearing aid troubleshooting and assisting the audiologists by checking in hearing aids as they arrive from the manufacturers. As needed, the PCC will also assist the audiologists in the field when visiting nursing home facilities by locating and transporting residents to their audiology appointment and aiding in troubleshooting hearing technology in the field as needed.
Position Responsibilities:
- Registering and scheduling patients.
- Coordinating providers' schedules and ensuring the smooth and efficient flow of patient care.
- Conducting insurance verification and obtaining authorizations.
- Submission of billing claims.
- Collect and record payments while tracking revenue and completing daily accounting activities.
- Balancing daily and monthly accounts and reporting data to corporate.
- Verifying patient information and maintaining/filing patient charts.
- Calling patients as needed to answer questions or schedule appointments int he clinic.
- Responsible for a variety of administrative tasks to include typing, filing, inventory, mail and verifying the status of and checking in hearing aids and repairs.
- May assist audiologists in the field as needed, including transporting patients or troubleshooting hearing aid devices.
- Performs other duties as assigned.